humansigma humansigma / http://backend.userland.com/rss ÓÅÃÛ´«Ã½WebTeam Should You Treat Distributors Like Employees? Or Customers? Distributors sell your products and services like employees, yet have needs and demands like customers. It's a complex relationship -- but the best suppliers treat them like partners. /businessjournal/179873/treat-distributors-employees-customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/179873/treat-distributors-employees-customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Fri, 05 Dec 2014 21:45:00 GMT Snapshot: Delta's Elite-Flier Program Is Now Even More Elite The airline is asking fliers to pay more for preferred status. Will this cause customer engagement to take off? Or leave regular fliers feeling stranded? /businessjournal/178778/snapshot-delta-elite-flier-program-even-elite.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/178778/snapshot-delta-elite-flier-program-even-elite.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Wed, 22 Oct 2014 06:00:00 GMT Making Banking as Easy as ABC Bank products and services are nearly identical all over the world. Krungsri Bank decided to stand out by making things simpler for customers -- and making that change was no easy task. /businessjournal/163871/making-banking-easy-abc.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/163871/making-banking-easy-abc.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 22 Aug 2013 06:00:00 GMT Getting the Most Out of the Employee-Customer Encounter Only engaged workers can engage customers, ÓÅÃÛ´«Ã½has found. But they can't do it if they don't know how to become "ambassadors" for the company's brand. /businessjournal/163196/getting-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/163196/getting-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 25 Jun 2013 15:00:00 GMT The Power of the Employee-Customer Encounter Fostering the deep -- and potentially profitable -- emotional connection between a company's employees and its customers must be central to what every leader thinks about every single day. /businessjournal/158459/power-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/158459/power-employee-customer-encounter.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 15 Nov 2012 07:00:00 GMT HumanSigma Rule #5 "Sometimes change requires an earth-shattering or disruptive act." So say the authors of Human Sigma. But the kind of organizational change they are calling for -- however disruptive it might feel while it is happening -- is ultimately positive for employees and customers. /businessjournal/126830/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/126830/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 23 Mar 2010 15:00:00 GMT Weak Economy, Strong Bank In the past year alone, more than 100 American banks have been taken over by the FDIC. But not WSFS, a regional, 41-office financial services company. In fact, while other banks are selling off assets, WSFS is gaining market share. Here's how. /businessjournal/126281/Weak-Economy-Strong-Bank.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/126281/Weak-Economy-Strong-Bank.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 11 Mar 2010 12:00:00 GMT HumanSigma Rule #4 There's one number executives need to know -- one figure leaders should focus on -- that can greatly improve their organization's financial performance. It's the HumanSigma metric, and it measures the interaction between employees and their customers at the local business unit level. /businessjournal/124925/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication /businessjournal/124925/HumanSigma-Rule.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Tue, 05 Jan 2010 16:00:00 GMT